At EXECTO-LINE CORP., we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward Returns & Exchanges Policy in compliance with U.S. consumer protection laws, including the Federal Trade Commission (FTC) regulations and the Uniform Commercial Code (UCC).
1. Eligibility for Returns & Exchanges
You may request a return or exchange within 30 days of receiving your order, provided that:
✅ The item is unused, undamaged, and in its original packaging.
✅ You have a valid proof of purchase (order number, receipt, or invoice).
✅ The product is not a final sale or custom-made item (non-returnable).
Non-Returnable Items:
❌ Customized, personalized, or made-to-order products.
❌ Software, downloadable products, or digital goods (unless defective).
❌ Items marked as "Final Sale" at the time of purchase.
2. How to Initiate a Return or Exchange
Step 1: Contact Our Customer Service
- Email: info@execto-line.com
- Phone: +1 (917) 723-9944
You must provide:
🔹 Your order number
🔹 Reason for return/exchange
🔹 Photos (if the item is damaged/defective)
Step 2: Receive a Return Authorization (RA) Number**
- Our team will review your request and issue an RA number if approved.
- Returns without an RA number will not be accepted.
Step 3: Ship the Item Back**
- Pack the item securely in its original packaging.
- Include the RA number on the package.
- Ship to:
EXECTO-LINE CORP. Returns
8 KING ARTHUR WAY, NEWINGTON, CT 06111-223
- Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., wrong item shipped).
3. Refund & Exchange Process
Refunds:
- Once received, we will inspect the item and process your refund within 5-7 business days.
- Refunds will be issued to the original payment method.
- Shipping costs are non-refundable unless the return is due to our mistake.
Exchanges:
- If you request an exchange, we will ship the replacement once the returned item is received and approved.
- If the replacement item is out of stock, we will issue a refund instead.
Defective or Incorrect Items:
- If you receive a wrong, damaged, or defective product, we will cover return shipping and provide a full refund or replacement.
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4. Restocking Fee
- A 10% restocking fee may apply for non-defective returns (unless required by state law).
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5. Late or Missing Refunds
If you haven’t received your refund within 10 business days, please:
1. Check your bank account (processing times vary).
2. Contact your credit card company.
3. If unresolved, email us at info@execto-line.com
6. State-Specific Legal Rights
Some U.S. states (e.g., California, New York) have additional consumer protection laws. If your state provides longer return windows or fee restrictions, we will comply accordingly.
7. Contact Us
For any questions about returns or exchanges:
📧 Email: info@execto-line.com
📞 Phone:+1 (917) 723-9944
📍 Mailing Address: 8 KING ARTHUR WAY, NEWINGTON, CT 06111-223
Policy Updates
EXECTO-LINE CORP. reserves the right to modify this policy at any time. Changes will be posted on our website.
Thank you for shopping with EXECTO-LINE CORP.! 🚀
This policy is designed to comply with U.S. consumer laws, including:
- FTC’s Mail, Internet, or Telephone Order Merchandise Rule
- Uniform Commercial Code (UCC) § 2-601 (Right to Reject Non-Conforming Goods)
- State-specific consumer protection laws