High Speed Imaging Camera IDT XStream Phoenix Series

Shipping & Delivery

Standard Shipping (USPS – United States Postal Service)

Destination    Estimated Delivery Time    Shipping Cost (Approx.)
USA (Domestic)    3–7 business days    $7.95 – $25.00 (based on weight & dimensions)
Canada    5–14 business days    $15.00 – $50.00 (customs fees may apply)

Key Notes:

Shipping costs are calculated at checkout based on USPS rates.
Free shipping may apply for orders over $350 (USA only).
Delivery times are estimates and not guaranteed by USPS.

🚀 Expedited Shipping (Urgent Deliveries)

Available for rush orders (2–3 business days in the USA, 3–5 days to Canada).
Costs vary based on courier (FedEx, UPS, or USPS Priority Express).
Contact us at info@execto-line.com for a custom quote before ordering.

Customs, Duties & Taxes

USA: Tax fee in amount of 6,5% from order sum will be applied.
Canada: Customers are responsible for duties/taxes imposed by Canadian customs.
International (Outside USA/Canada): Contact us for shipping options and costs.

Order Tracking & Delays

Once shipped, you’ll receive a tracking number via email.
Delays may occur due to:
Weather conditions
Customs inspections
Incorrect shipping addresses
If your package is lost or severely delayed, contact us for assistance.

Shipping Address Policy

Ensure your shipping address is 100% accurate.
We are not responsible for misdelivered packages due to incorrect addresses.
Address changes must be requested within 24 hours of order placement.

1. Accepted Payment Methods

We accept the following secure payment options:

🔹 Wire Transfer (Bank Transfer)

Suitable for B2B transactions and large orders.
Must be completed within 3 business days of order confirmation.
Bank details will be provided on the invoice.
Orders are processed only after funds are received.
🔹 PayPal (Online Payment)

Instant processing for faster order fulfilment.
Supports credit/debit cards and PayPal balance.
Buyer protection applies (subject to PayPal’s policies).
Note:

All payments must be made in USD (U.S. Dollars) unless otherwise agreed.
EXECTO-LINE CORP. does not store credit card or banking details.

2. Order Processing & Payment Security

Orders are processed within 1–3 business days after payment confirmation.
Fraud Prevention: We reserve the right to verify payment details and request additional identification for security purposes.
Declined Payments: If a payment fails, we will notify you to update payment details. Orders may be canceled if unresolved within 48 hours.

12 month warranty

Returns & Refunds (Link to Full Policy)

See our Returns & Exchanges Policy for details.
Refunds are issued to the original payment method within 5–7 business days.

8. Contact Us

For payment or delivery questions:
📧 Email: info@execto-line.com
📞 Phone: +1 (917) 723-9944
📍 Business Hours: Mon–Fri, 9:00 AM – 5:00 PM EST